Return Policy

MERCHANDISE RETURN AUTHORIZATION

AUTHORIZATION FOR RETURN OR REPLACEMENT
To obtain authorization to return a defective item for credit or replacement, simply send an email to sales@pointandclickshopping.com within 45 days of purchase. Non-defective merchandise returns will incur a 20% restocking fee, and must also be returned within 45 days of purchase.

CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return acceptance.

a.        Merchandise must be in its original minimum inner pack quantity, as shipped by vendor. Broken quantity inner packs are not returnable.

b.        Sample items are not returnable.

c.        Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.

Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.

ITEMS WITH GUARANTEES OR WARRANTIES
If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.

ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please send an email to sales@pointandclickshopping.com within 30 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.

Q: I received a package. Upon examination I found a broken ceramic vase. Should I place a claim with the carrier or return it to vendor?

A: Please send an email to sales@pointandclickshopping.com.

Q: What procedure do I follow if I place a claim for a lost shipment and it arrives soon after?

A: Please send an email to sales@pointandclickshopping.com immediately so we can close our files without continuing unnecessary expenses for vendor and the carrier.

Q: My order has been lost. I need it now. Can't you just send a duplicate?

A: UPS, Parcel Post, and trucking firms will not accept any responsibility for hardships caused by lost shipments. We regret that we cannot assist you in this manner. We suggest you place and pay for a duplicate order. When the carrier validates your claim, we will credit your account or send a refund check at your request.

What Are Our Products Made Of?

Alabastrite

Alabastrite is our product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints.

Bone China

White clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or underglaze (matte). Lighter, stronger, more expensive than porcelain.

Porcelain

Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.

Jade Porcelain

Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Example: 27112. Jade Porcelain is used for night lights because of its high degree of translucency when lit.

Stoneware

White clay with fine ground stone.  Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens.

Patchwork Items

Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer.

Hong Tze

To closely emulate a special stone found in China which is known for its deep red color, these items are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color.

Frosted Acrylic

Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. Example: 27205. The drama of frosted glass without the weight.

Gypsum

Gypsum is a white mineral which is usually used to make Plaster of Paris.

Dolomite

A magnesia-rich, sedimentary rock resembling limestone, dolomite is either gray, pink or white in color.

• Not responsible for typographical errors. I have copied over 3000 images, descriptions, and prices to build this website. There is a possibility of errors. I have double checked all pricing to hopefully minimize any errors. I apologize for any inconvenience this may cause.

• Items noted - Additional freight may be required. I have increased the discounted price when possible to compensate for this charge. The charge is minimal.

• Occasionally we will be "Out of Stock" on an item. With over 3000 products, this is bound to happen. I will send you an email within 24 hours letting you know the availability date and giving you the option to change your order.

• Some items may require partial assembly. It may not always be noted in the item description. Also, items requiring batteries will NEVER include batteries. You must purchase these separately.

EXAMPLES OF SHIPPING COST

• Items under $25.00 - $6.50 plus $2.50 handling charge.
• A $35.99 item - shipping is approximately $8.99
• A $47.99 item - shipping is approximately $11.99
• A $59.97 item - shipping is approximately $14.99

All items have been discounted by at least 40% to compensate for the shipping cost.